InMotion Hosting Review

  • Location: Virginia Beach,VA,US
  • 4.03
    336 reviews

InMotion Hosting is a well-known web hosts in the industry who offers business level hosting for small-medium size businesses and enterprises. Its hosting services cover shared hosting, VPS hosting, reseller hosting, and dedicated server.  

InmotionHosting is one of few web hosts who have multiple data centers (located in both Los Angeles and Washington DC), which normally means better access speeds for its customers. InmotionHosting guarantees 90 days full money back. As a company guarantee 100% customer satisfaction, it's a 3 Star CNET Certified hosting company for the past 8 years, have a great 'A-' rating at BBB and is recommended by many other hosting review sites.

  • Editor Review

  • Customer Reviews(336)

InMotion Hosting has been around hosting market for over a decade with offices in both Virginia Beach and Los Angeles, CA. Their hosting solutions come with many attractive features like free SSD storage, full-managed hosting, business-class hardware and infrastructure, 90 days money back guarantee, and 100% customer satisction guarantee. All above makes InMotion Hosting one of the best web hosting in the industry. In below InMotion Hosting review, we will reveal what make them so successful.

InMotion Hosting is Affordable

Business-class hosting is relatively more expensive as the company has to invest much more on data center infrastructure and engineers resource to maintain a high uptime and timely support. But now through this special promotion link from InMotion Hosting, people could save 56% on its shared hosting, which make its business hosting is affordable to even individuals. Below are the details of Inmotion Hosting shared hosting after discount:

  • Launch Plan - $ 3.49/mo instead of the regular price $7.99/mo
  • Power Plan - $4.37/mo instead of the regular price $9.99/mo
  • Pro Plan - $7.49/mo instead of the regular price $15.99/mo

Inmotion hosting features

Beside this deal, InMotion Hosting is also promoting its VPS hosting and dedicated server at 20% to 50% off based on which plan and service term they choose, which make its VPS start at as low as $29.99/mo.

Great Features Offered by InMotion Hosting

Working with InMotion hosting will ensure you the richest features to build websites.

It shared web hostings include unlimited SSD storage and unlimited monthly transfer, support the features like PHP 7, PHP 5.3, 5.4, 5.5, Perl, Python, Ruby, PostgreSQL, the latest stable version of MySQL, and include unlimited secure IMAP email accounts with unlimited email storage. 

In terms of server management, InMotion hosting will conduct daily automation backup, malware protection, server virus scanning and give you WP-CLI, cPanel, and shell access, with which you can easily manage files, domain, email, database, etc. Free website builder, $250 free advertising credits, free 1-click installer, annd Google Apps integration all make website building easier than ever before. 

For VPS hosting, InMotion Hosting VPS hosting is one of the best VPS hosting services in the industry. Its entry level VPS includes 4GB RAM, 75GB SSD fualt tolerant storage, 4TB bandwidth, unlimited domains/websites, unlimited secure email accounts, 3 dedicated IP, a resource danshboard, free WHM/cPanel, and more. This powerful VPS is now charged at $29.99/mo only, and perfect for all-sizes of businesses. It’s really hard to find another VPS hosting service in the industry could compete with Inmotion Hosting on price value.

About InMotion Hosting dedicated hosting, it is regarded as one of the best dedicated server that offers customers rich and powerful resources, features and tools. For example, customers will find 100% Premium Dell servers, Intel Xeon series, at least 2.8GHz clock speed, 8MB CPU cache, 8GB FREE DOUBLE RAM, 1TB 7.2k HDD or 500GB SSD disk space, 6TB monthly premium transfer, 5 dedicated IPs, free SSD, RAID technologies, free cPanel+WHM, remote KVM compatibility, Tier 1 network, multi-layer defense, and more. With 47% off discount, customers can sign up with the dedicated server at $99.99/mo only.

For customers who are going to start a business as a hosting provider, InMotion hosting is the best reseller hosting choice. It is well designed that comes with great and rich features to help customers make their hosting business a success. Starting from $13.99/mo with 50% off dicount, InMotion Hosting reseller hosting comes with the following features:

  • Free domain name, free SSDs, RAID 6, up to 1,600GB monthly bandwidth, up to 160GB disk space;
  • Unlimited domains/websites allowed, free dedicated IP address;
  • Unlimited MySQL & PostgreSQL DB, PHP 5 & 7, unlimited FTP accounts;
  • Full cPanel license, cPanel transfers, SSH access, FREE WHMCS, FREE eNom domain reseller account;

All above features and tools would help customers start a reseller business quickly.

Fast Hosting Performance

To gain better hosting speed, higher security and uptime performance, InMotion Hosting invest huge on backup and improving its equipments and technologies, such as:

  • Multiple GREEN Category A and PCI compliant datacenters
  • Network is built with business-class equipment like BGP4 Smart Routing
  • 100% Dell premium servers with minimum 48GB memory, 24 Intel CPU cores, and fast RAID-10 SSD storage
  • Professional maintenance engineers

Now, InMotion Hosting integrates free SSD in most of its hosting solutions. Compared to the mechanical hard drives, SSD will offer increased reliability and performance. At the same time, customers can also take advantages of Inmotion Hosting exclusive Max Speed Zones, which helps to improve hosting uptime, reliability and security with 6 times faster speed.

Besides, InMotion Hosting provides free backups and enterprise-class software and hardware firewalls to guarantee data security.  All Inmotion engineers are with 8+ years experiences in the industry who know how to maintain a secured and faster web server to meet the hosting needs from its customers.

A Quality PHP Hosting

InMotion Hosting is completely compatible with the most popular PHP based CMS, such as Drupal, WordPress and Joomla. It offers the best setting and featured solutions for them as well. The following features will explain what makes InMotion Hosting a good PHP hosting.   

  • Mode_rewrite Apache module (for SEO-friendly WordPress page URLs),
  • A 256MB memory_limit (can be configured at a value up to 512MB)
  • InmotionHosting utilizes suPHP to provider high security
  • 1-Click Easy Install with Softaculous
  • Max Speed Zone for faster performance

The Max Speed Zones” helps and optimizes the websites as well as email services up to 6X faster than any other web host. Besides, InMotion Hosting buildS its PHP hosting solution on Apache and Linux, which has been proven to be the best platform to run PHP based CMS, especially for WordPress. The system admins and tech staff of InMotion Hosting are 100% on-site and always available for customers. According to our tests, the average waiting time is less than 30 seconds. In addition to that, customers can ask its technicians to help them manage and maintain their Drupal, WordPress or Joomla websites.

Award-Winning Customer Service

InMotion Hosting guarantee 100% customer satisfaction. To achieve this, the company has set up a very comprehensive customer support system, including 24/7 phone call, email, live chat, web hosting knowledge base, and a forum where its customers can ask any questions. In all the companies we have reviewed, the support waiting time of InMotion Hosting is really one of the shortest.

InMotion Hosting owns a very skilled tech support team based in the U.S., and all its team members are with over 4 years experience in customer support, so they can solve customer issues timely and efficiently. A survey shows that InMotion Hosting is one of web hosts with highest customer satisfaction rate.

In addition to testing its support service personally, we also collect feedback and comments from InMotion Hosting customers. The good news is that almost all customers are highly satisfied and happy with InMotion Hosting's supports.

90 Days Money Back Guarantee

InMotion Hosting guarente a 100% customer satisfaction. If you are not happy with their service, you can ask for a full refund within the first 90 days. Besides, you can request a prorated refund after the first 3 months. So in fact your purchase is completely risk free. And to be frankyly, no other web hosts could give you a better pricing term in the hosting industry.

The Drawbacks of InMotion Hosting

InMotion Hosting is awesome, however, we still find some drawbacks in its service.

No Instant Activation (International)

For International customers, InMotion hosting request a verification of the account by phone call, which causes some waiting time before receiving an active account after customers place the order. While this is not really a bad thing for US customers, but for international customers it maybe a headache to verify their accounts via phone call.

When to Consider InMotion Hosting

Inmotionhosting is great for all sizes of businesses, not just for their fast reliable web server and prompt customer support, but for their years of experience in offering high quality hosting services for businesses. Now, with this exclusive promotion link from InMotion Hosting, people could pay as low as $3.49/mo only to subscribe to its hosting service, which makes it even affordable to individuals. Visit InMotion Hosting now, and dont' forget to take the benefit from 50% off deal and 90 days of full money back guarantee.

Reviewer:

Most Helpful Customer Reviews

InMotionHosting review from Arlin Aasness recommends InmotionHosting Power
4
5
4
4
4
Site Hidden
Personal
0 ~ 300
2 ~ 3 years

Had some difficulty navigating their system in upgrading an existing plan, and the customer support (via chat) was either unclear on my current position in the Account Managment pages or was not up

4
4
3
5
2
Site Hidden
Small Business
Wordpress
3001 ~ 4000
1 ~ 2 years

We were on shared hosting for about a year. A few months ago our site got randomly suspended without notice. I was told that it was due to my site's CPU usage, which is important on shared hosting because if my site uses more CPU then another site runs slower. This makes complete sense. InMotion sent me detailed instructions on how to install WP-SuperCache, which was helpful. I took care of this and thought my site would be fine. Unfortunately, my site was suspended at least 4 more times without notice. I received no e-mail from InMotion beforehand letting me know my CPU usage was high; they just shut it off and posted a notice on my site that it was suspended. Obviously this is very concerning, especially since I followed the only instructions they gave me. There is no way for me to know my site's CPU usage unless InMotion tells me.

However, as you will see, their customer support was very, very unhelpful. I received multiple aggressive e-mails from different systems admin staff members telling me I MUST upgrade to their VPS hosting. In one e-mail the systems admin said that I have to upgrade to VPS, and if I don't want to they will give me a ZIP file of my site so I can take it elsewhere. Obviously this doesn't sound like a company that cares about my business. I had to deal with 5-10 different systems people, none of whom could seem to get a full picture of my account.

After I was suspended for the 5th time I called InMotion (my previous interactions had all been via e-mail because I don't have time to sit on hold) and the systems guy I talked to was amazing. He answered all my questions, said that it was unusual for me to not get notice of my site's high CPU usage beforehand (which never happened), and said he would move me to a temporary VPS plan for 5 days to see how my site fared. I was happy. He said the move would be completed the next day by 8am (it was 4pm when I called). A couple hours later my site was suspended again because it was still on the shared hosting platform. I thought I would just wait it out until the next morning and just let my visitors see a suspended site for 12 hours.

I thought things were good. But then the next morning the site still wasn't upgraded. I called again and the systems admin told me the upgrade hadn't even been started yet, but that it would be soon. Apparently they were backed up. I was furious! I asked if I could at least get my site unsuspended on the current shared hosting so I could redirect all my visitors to Twitter to let them know what was going on. He said I needed e-mail InMotion support to ask for that. He said I couldn't do it over the phone...which again was very upsetting.

So I e-mailed systems and asked for a simple 5 minute unsuspension to redirect (or if they could do it for me). They refused, but said that the migration to a temporary VPS was starting (at that point almost 24 hours after I called). I asked for an ETA, which they couldn't give me. So my site remained down....and so it remained until the move was complete 36 HOURS LATER. I kid you not. From the time I called to ask for the VPS move until it was completed, it took a total of 60 HOURS. I will admit that my site was a whopping 35 GB to migrate, but the original InMotion tech on the phone said it would take around 8 hours. My site was down the entire 60 hours, and systems refused to give me any support. Evidence of this: while my site was awaiting VPS upgrade I got an e-mail from a separate systems admin saying that a VPS upgrade was required. I responded saying that I was already doing it. He responded saying he had no record of my account awaiting an upgrade. WHAT A MESS!

None of the systems admins seemed to be talking to each other or noting on my account the necessary information. Needless to say I have not been happy with the systems admins. I have had to beg for more information about how to decrease CPU usage (again, because there's no way for me to know how much CPU usage my account has, otherwise I would monitor it religiously).

I am incredibly upset about how InMotion handled this situation. They don't like to notify you before they do something - this happened when many InMotion hosts were hacked a few months ago. Search for that (Defiant Tiger hack). We received no notification of the hack until about 12 hours after the hack happened, even though they had been working on it that entire time. The same happened with all my suspensions - I received no notice until my site was already down.

I was very, very close to giving up InMotion and moving to a new server. But I decided against it for a couple reasons: InMotion does provide a good service when everything is working correctly. I do love their online chat support feature - I have used it many times (though most of the time my problems are too complicated and I need to e-mail). And mostly I didn't want to deal with finding a new host, switching everything over, and starting fresh.

So for now I am still with InMotion, despite the numerous problems. They are certainly better than many hosts, but they need to get their act together if they want to gain big businesses. I have a sneaking suspicion that they don't put as much energy into business shared hosting as they do to their larger VPS and dedicated accounts. But that doesn't make me want to stay with them as a dedicated account.

InMotionHosting review from Roman recommends InMotionHosting Essential
5
5
5
5
5
Site www.rinmarugames.com
Personal
PHP
5000+
2 ~ 3 years

I've been using Inmotion hosting for more than 2 years now.I am really happy with the hosting speed and the customer service.When you have a problem the customer service is available 24/7 via their online chat system.They also respond to e-mails quite fast.Which is a very important thing for everyone. <3

#avg-score#Star
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InMotion Hosting review from charles recommends InmotionHosting R-1000S
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

They help growing businesses by providing hosting services at a cost-effective price of $ 3.99/mo. This makes sure that small, budding companies like mine can actually get the start we deserve. Along with their quick and hassle-free service, they also provide excellent support staff that is available whenever you need them and is actually helpful.

InMotion Hosting review from thomas recommends InMotionHosting VPS-3000S
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

I have to say I was skeptical about them but their 90 days money back guarantee was too hard to let go. I needed a new website to post my blogs and figured I'd try a new host. I made up my mind to buy their plan even before my free trial expired. One of the best ones out there.

InMotion Hosting review from charles recommends InmotionHosting Launch
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

I simply want to give some positive feedback on this server because they have helped me via chat with several problems which actually worked great, where it was quick. The support team was knowledgeable and had technical skills.

InMotion Hosting review from dianaj recommends InmotionHosting Power
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

I have tried three different hosting sites and so far, InMotion is the one that has satisfied all my needs. They offer free domain and SSD certificates. They also give a 90-days money back guarantee, which is the most provided by a host. They were also prompt and friendly in their tech support when I needed assistance.

InMotion Hosting review from thomas recommends InMotionHosting VPS-2000S
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

It is one of the best hosting websites I have come across in recent times. The services are satisfying and the customer service is top-notch. I had a great experience working with them and will recommend it to everyone looking to set up a website in near future. Choose immotion and it’ll never fail you.

InMotion Hosting review from charles recommends InmotionHosting Power
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

Inmotion gives a lot of unlimited features. Unlimited storage, Unlimited IMAP email accounts, unlimited email storage, unlimited monthly transfer. They support PHP, Perl, Python, Ruby and different versions of them. Not many hosting sites provide this many language support. $250 advertising credits and Google apps integration will help you set up your site into a professional, responsive page and help you generate income. They’ve got cutting-edge servers that guarantee speed and performance.

InMotion Hosting review from charles recommends InmotionHosting Pro
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

I had a great time working on Immotion. As a beginner, it was difficult for me at first but immotion guided me through the basics and helped me establish and even promote my blog. I was afraid of using them for the first time that by going by the reliability and security that Immotion provides, it has become my absolute favorite now!

InMotion Hosting review from thomas recommends InmotionHosting Launch
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

When I first started with them I was worried it would take too long for them to answer, from my past experience, but that wasn’t the case here. They were pleasant, quick and always asked me if I had any other doubts before hanging up. Always a satisfactory experience.

InMotion Hosting review from thomas recommends InmotionHosting Pro
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

InMotion has exceeded my expectations time and again. I am so glad I went with them for my website. I contacted them before signing up and they weren’t even in my top three but I wanted to see the experience and boy was I impressed. Never looked back after that.

InMotion Hosting review from thomas recommends InmotionHosting Power
3
3
3
3
3
Site Hidden
Personal
Wordpress
0 ~ 300
0 ~ 3 months

I got to know about this host server from my friends. I must say that this is one of the best hosting servers and I can understand why it is so popular amongst my group. It is literally the ideal solution for anyone looking to launch a website. I would also definitely recommend this to anyone who is looking to adopt a new server. Must try!

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